Below you will answers to many of your ezH2O Liv questions.
Models
What types of built-in filtered water dispensers does Elkay offer?
Elkay offers two built-in filtered water dispensers to meet your needs and preferences, one offering chilled water, and one offering ambient water. Designed to seamlessly fit any space, it’s a sleek, convenient addition to any room, from your entertaining space to the master suite, and even the kitchen.
What are the features and benefits for the ezH2O Liv?
Built-in Design: Homeowners can enjoy an interactive experience by installing a filtered water dispenser in convenient areas of the home, inside — and outside the kitchen. Place anywhere near a water line and electrical, including mudrooms, recreation rooms, playrooms and even in a second-floor hallway. Designed for new construction or remodels.
Fun and Convenient: Self-serve design allows homeowners to spend more time with guests and less time running to the kitchen for water.
Fresh, Filtered Water: Long-lasting filter is NSF certified to put cleaner, healthier water within reach by reducing lead and other harmful contaminants. Filters with lead-reduction capabilities are not standard and are rarely found on refrigerators with water dispensers. Water purchased in plastic bottles is susceptible to chemical leaching over time, altering the taste.
Filter Status Lights: Colorful lights indicate when the filter needs to be changed, so homeowners always know they are serving filtered water.
Chic Styling: Sleek glass front with brushed stainless steel alcove looks great in any room. Intuitive alcove lighting brightens when dispensing water.
Sensor Activated: Hands-free filling with automatic timed shut off to help prevent accidental spills and messes.
Safety Lock: Optional setting prevents unsupervised use; ideal for families with small children or pets.
Bottles Saved: Backlit LED Green Ticker™ counts the number of 20 oz. disposable single-use plastic bottles served without the plastic bottle waste.
Easy Installation: Fits within the width and depth of two wall studs; includes a drip tray with optional drain connection.
How many color options are there?
Two. Midnight and Aspen White.
Is there a warranty with this product?
One-year residential warranty. Please see the ezH2O Liv Residential Water Dispensers for more information.
Is the material used on the face of the unit scratch resistant?
The face of the unit is stainless steel and tempered glass, making it resistant to scratches.
Does this unit only fill water bottles?
Our built-in filtered water dispenser is made for all the things you do at home – from filling coffee makers, water cans for houseplants, pet bowls and personal humidifiers.
What type of drain is included with this unit?
If you choose to install the unit with a drain, a fitting is included to attach to a 1-1/4 waste trap. Professional installation is recommended. The unit can also be installed with a drip tray and not drained.
How often do I need to clean it? What products should I use?
Mild glass cleaner, mild dish soap and microfiber cloth is recommended for the tempered glass. Please see the ezH2O Liv Built-in Filtered Water Dispenser (Clean & Care) article.
Filtration
What kind of filter is used in the built-in filtered water? What does the filter remove from the water?
Our WaterSentry® Plus residential filter is a carbon block filter with a polypropylene prefilter that is rated to NSF 42 and 53 for lead, class 1 particulate, chlorine, taste and odor reduction. It is rated for 750 gallons.
How long does a filter last?
We recommend replacing the filter every 750 gallons or one year after installation.
What do the lights mean on the built-in filtered water dispenser? How do I know if the water is safe to drink?
The LED lights on the built-in filtered water dispenser indicate the filter status.
Left indicator light: This light shows the filter is functioning correctly and has used less than 65% of its capacity.Middle blue light: This light shows the filter has reached 66% of its life and will need to be changed soon. When this indicator light comes on, a replacement filter should be ordered.
Right red light: The filter has reached 100% of its usable life and should be replaced immediately. If the red light is blinking the filter is installed incorrectly. A steady blue light indicates the filter is installed properly.
You can order replacement filters here.
How will I know when it’s time for a filter change?
The filter status light turns red.
How do I access the filter?
For ambient models, remove the panel on the front of the filter box. For chilled models, access the filter where the remote chiller was installed.
What tools are needed to change the filter and maintenance this product?
How do I change the filter if I have a filter box?
How do I change the filter if I have a remote filter?
Answers to all three of these questions can be found in this How to Replace the filter in an Elkay ezH2O Liv Built-in Filtered Water Dispenser article which also includes a step by step video.
Do I have to use Elkay filters?
Our filters are designed and manufactured to work with Elkay units and provide optimum performance. To purchase an ERF750 filter, call 800-834-4816.
Installation
Where can a built-in filtered water dispenser be installed?
Elkay’s ezH2O® Liv™ is designed for residential, indoor use only and should not be installed outdoors or in humid environments. This water dispenser should not be installed on exterior walls.
Who can install a built-in filtered water dispenser?
Professional installation is recommended. The installation of this product requires electrical and plumbing connections that use specific skills and knowledge. If you are unsure or not qualified to make these connections, please consult a qualified, licensed professional plumber, electrician, or installer for this installation.
How much water pressure is required?
ezH2O Liv is designed to operate on 20 psi to 100 psi supply line pressure. A pressure above 105 psi will cause damage to the product.
What type of hookups do I need in my home to install this product?
We recommend a 3/8" cold water line with a pressure between 20-100 psi, 120-volt power on a dedicated hospital grade 15a GFCI breaker. If you are installing it with the drained option, you will also need a 1-1/4" waste trap.
Can this be installed into drywall?
Yes.
What other surfaces can this be installed on?
The unit is designed to fit between two studs with standard 16" on center spacing and with 1/2" wall board thickness. Thicker wall material may interfere with existing hookup holes in the unit.
Does the unit have to be installed into the wall? Is there a freestanding or on-wall option?
Yes, it must be installed or built into the wall. There is no freestanding option. For our complete offerings, visit elkay.com/premium-dispensers.
What is the ideal height for installation?
The recommended height of the top of the rough-in cut is 56-3/4" off the ground.
What is the in-wall depth?
Approximately 3.875".
How far will the unit stick out of the wall?
Approximately 1-3/4".
Lead
What is lead? Where does it come from?
For centuries, lead has been widely used in plumbing systems that transport water. Despite changes in plumbing codes making it illegal to use lead pipes or solder, lead is still found in older pipes, solder and brass fittings in existing plumbing systems. Lead is toxic and continuous exposure to lead can cause a variety of health problems, especially in infants and children. Please visit epa.gov/lead to learn more.
Do your products contain lead?
No. Our drinking water products have been lead free for more than two decades. They are certified to NSF/ANSI 372 as lead free by the Water Quality Association.
Do your filters reduce lead?
Our WaterSentry Plus filtration systems reduce lead to meet the requirements necessary to achieve our NSF/ANSI 53 certification, making the water cleaner and healthier.
How does Elkay test its filters?
Elkay tests and certifies our filters to NSF/ANSI Standard 53.
“NSF/ANSI Standard 53 for Drinking Water Treatment Units is the nationally recognized standard for evaluating and certifying drinking water treatment systems for the reduction of contaminants from drinking water. Water filters are tested and certified to NSF/ANSI 53 to ensure they reduce contaminants, including lead, per the requirements of the standard” (Certified Product Listing, NSF).
Operation
What type of maintenance and cleaning is required?
Please see the ezH2O Liv Built-in Filtered Water Dispenser (Clean & Care) article.
What does the bottle counter track?
You can tell how much water is being consumed from data provided by the Green Ticker™ feature on the unit. The Green Ticker counts the number of 20 oz. single-use water bottles saved from waste by using reusable bottles and cups at the ezH2O Liv.
How many ounces of water will be dispensed at a time?
Approximately 16 oz. of water is dispensed at 60 psi water pressure. There is an automatic 20-second shut-off timer.
Does the unit illuminate when being used?
Yes.
Is the unit hands free or is there a button for activation?
The unit has an IR sensor, it is not recommended that vessels be used with the unit without the use of at least one hand.
Where is the data tag located on the built-in filtered water dispenser?
The serial data tag is located on the inside right wall of the main enclosure, just above the junction box. Use this serial number when contacting Elkay with questions concerning the installation of this product.
Is ezH2O Liv compatible with reverse osmosis water?
The only component that is not compatible with RO water is the copper inlet tube going to the filter. In a chilled unit, simply remove the copper inlet tube and replace with the 3/8 water supply being used from the RO device (plastic or stainless steel). The chiller (ERS11Y) has all stainless steel waterways and is perfect for use with RO systems.
For ambient units, we recommend remote mounting of our filter like the install for a chilled unit. Alternatively, the copper L-shaped inlet tube could be removed from the filter in the filter box and replaced with a suitable stainless steel bent tube or elbow.
The unit will not function properly unless an Elkay filter is used. Regardless of installation method, the RO water will need to also run through the Elkay filter.
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