Troubleshooting: ezH2O Liv Built-in Filtered Water Dispenser

Below you can find the remedies to some possible causes of common problems with your ezH2O Liv Built-in Filtered Water Dispenser.

Description	Possible Cause	Remedy
Water is not getting cold.	Standard water dispenser (non-chilled) Water chiller is not operating properly.	Standard unit only supplies ambient temperature water. Refer to water chiller manual.
Water runs continuously from water dispenser.	Sensor is defective or dirty.	Clean or replace sensor.
Water runs continuously from water dispenser.	Solenoid or solenoid diaphragm is defective.	Replace solenoid water valve. Note: To verify faulty solenoid, disconnect the power while water is running. If water flow does not stop immediately then replace the solenoid.
Low water flow.	Supply water pressure is less than required.	Water pressure must be between 40 and 105 psi.
	Filter is plugged.	Replace filter.
	Solenoid water valve not opening fully.	Restore power to the unit.
No water flow.	No electrical power.	Restore power to the unit.
	Water shut‑off valve(s) closed.	Open all shut‑off valves (one is located inside the filter box if installed and another may be at the water source).
	Bottle sensor is not operating properly.	Sensor is malfunctioning and must be replaced.
Blinking red light.	No filter.	Replace filter.
Blinking red light.	Filter incorrectly installed.	Check filter is completely installed.
Blinking red and blue light.	Filter wire disconnected.	Check filter cable connections.